Last updated: August 16, 2026
Neo Travel Mart Kerala ("we," "us," or "our") operates this website and provides taxi, cab, and Tempo Traveller rental services across Kerala. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us via WhatsApp, phone, or email, or book our services.
By using our website or submitting your information through our booking forms, you agree to the terms of this Privacy Policy.
1. Information We Collect
When you make an enquiry or booking with us, we may collect:
- Full Name
- Mobile Number
- Email Address
- Travel details – pickup location, drop location, date of travel, return date, and any special requirements you share with us
- Messages you send us through our website enquiry form, WhatsApp, phone calls, or email
We do not knowingly collect sensitive personal information such as payment card numbers, government ID numbers, or health information through our website forms.
2. How We Use Your Information
We use the information you provide to:
- Confirm your taxi, cab, or Tempo Traveller booking
- Contact you regarding your trip (route, vehicle, fare, driver details, and timing)
- Respond to enquiries sent via our website, WhatsApp, phone, or email
- Improve our services and customer support
- Send booking confirmations and trip-related updates via call, SMS, or WhatsApp
- Comply with legal or regulatory requirements applicable to our transport services
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
3. How We Share Your Information
We may share your information only with:
- Our drivers and operations team, to the extent necessary to fulfil your booking (e.g., name, phone number, pickup/drop location)
- Service providers who help us operate our booking systems (e.g., website hosting, WhatsApp Business, advertising platforms such as Google Ads), who are bound to handle your data securely
- Government or legal authorities, if required by law
4. Data Storage and Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Booking information is retained only as long as necessary to fulfil your trip and for reasonable record-keeping and legal compliance purposes.
5. WhatsApp and Third-Party Communication
If you contact us via WhatsApp, your phone number and messages are handled in accordance with WhatsApp's own privacy policy in addition to this Policy. We use WhatsApp solely to communicate about your booking and enquiries.
6. Cookies
Our website may use basic cookies to improve browsing experience and understand website traffic. You can disable cookies through your browser settings; this may affect some website functionality.
7. Your Rights
You may contact us at any time to:
- Request a copy of the personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of your information, subject to our legal and record-keeping obligations
8. Children's Privacy
Our services are intended for adults booking travel arrangements. We do not knowingly collect personal information from children under 18.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision. Continued use of our website or services after changes are posted constitutes acceptance of the revised Policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us:
Neo Travel Mart Kerala
2nd Floor, Star Villages B22, Thottumugham, Aluva, Kerala 683105
Email: info@neotravelmart.in
Phone / WhatsApp: +91-9526666533
